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Refund and Returns Policy

Last updated: September 23, 2026

At OnePick BD we want you to be happy with every order. If something is not right, this policy explains how returns, exchanges and refunds work. By placing an order on onepickbd.com you agree to this policy.

1. Check Your Product at Delivery

All orders are Cash on Delivery. Please check the product in front of the delivery person before paying. If the product is damaged, broken, wrong or has missing parts, you can refuse to receive it and inform us right away. You will not need to pay for the product in this case.

2. 7-Day Return Policy

You can request a return or exchange within 7 days of receiving the product if:

  • The product is damaged, defective or not working
  • You received the wrong product, size, color or model
  • Parts or accessories are missing
  • The product is clearly different from the description or photos on our website

To be eligible, the product must be:

  • Unused and in the same condition you received it
  • In its original box/packaging with all tags, accessories, manuals and free gifts
  • Returned together with the invoice or order number

3. Items That Cannot Be Returned

  • Products that have been used, washed, damaged by the customer or have missing packaging
  • Personal care and hygiene items once opened (for example earphones/earbuds tips, kids feeding or hygiene items)
  • Products damaged by wrong use, water, fall or electrical fluctuation
  • Items bought on clearance or marked as non-returnable on the product page
  • Change of mind requests after the product has been opened and used

4. How to Request a Return

  • Contact us within 7 days by phone/WhatsApp or email with your order number
  • Send clear photos or a short video of the problem. An unboxing video is strongly recommended for damaged or missing item claims
  • Our team will review your request and reply within 1 to 2 working days
  • Once approved, we will arrange pickup or tell you how to send the product back

5. Exchange

If the same product is available, we will replace it with a new one. If it is out of stock, you can choose a different product (price difference to be paid or refunded) or take a full refund.

6. Refunds

  • Refunds are processed after we receive and check the returned product
  • Approved refunds are sent within 7 working days by bKash, Nagad or bank transfer to the number/account you provide
  • For a damaged, defective or wrong product, you get a full refund including delivery charge
  • For other eligible returns, the original delivery charge is not refundable

7. Return Delivery Charge

  • If the mistake is ours (damaged, defective, wrong or missing item), OnePick BD pays the return delivery charge
  • If you return a product for any other eligible reason, you pay the return delivery charge

8. Order Cancellation

You can cancel your order free of charge before it is handed over to the courier. Please call or message us as soon as possible. If an order is refused at the door without a valid reason after it has been shipped, you may be asked to pay the delivery charge on your next order.

9. Warranty Products

Some products come with a brand or seller warranty. Warranty terms and duration are shown on the product page. Warranty does not cover physical damage, water damage or wrong use.

10. Contact Us

For any return, exchange or refund question, please contact us:

OnePick BD may update this policy from time to time. The latest version will always be on this page.

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